It significantly facilitates the work of technical support teams at the same time improving the quality of the service they provide. The application is designed for mobile operators, technical support services, system administrators, etc. This tool provides remote access to mobile devices through TeamViewer software and helps to troubleshoot users' problems from a remote location. TeamViewer QuickSupport is a handy solution for remote support of Android-based and iOS devices. To increase the efficiency of communications with your customers, you can exchange video, audio, and text messages in real time via a convenient HelpWire live chat. You can add the solution to your offering and distribute HelpWire under your company’s logo and name. By offering the support service with the remote access capability, you gain a significant advantage over your competitors that still rely on traditional methods of customer support. The advanced encryption that HelpWire uses will protect all transported traffic from unauthorized access. Secure communications over the network.The software allows accessing remote Android devices with just a couple of clicks. With HelpWire, you’ll be able to provide rapid responses to your customer needs. Once the problem is fixed, the operator disconnects from the phone and ends the support session.Next, the tech connects to the client’s Android phone over the Internet and works with it as if the device were attached directly to the experts PC.Then, the customer waits for a tech specialist and, once the technician starts the session, describes the problem using the HelpWire live chat. Your client plugs their Android phone into a USB port of their local computer, starts HelpWire, and logs into the software account.All hardware and software needed for repairs/upgrades/installations will be quoted separately.Still wondering how to remotely support an Android phone? Here’s a simple step-by-step instruction:
On-site labor is billed hourly, and off-site labor is flat-fee. Install Peripheral Such as Printer, Camera, or Internal Add-in Hardware.Ĭonsult and Install RAM Upgrade and Configure SWAP File.įREE EQUIPMENT PICKUP/DROPOFF FOR ALL OFF-SITE SERVICES WITHIN NORMAL SERVICE AREA Install a Software Suite of Applications Such as MS Office. Install a Single Software Title Such as MS Outlook. Install Drivers and Apply Updates.īackup Specified Data Files to Media or External Hard Drive. Optimize Windows Settings, Remove Minor Malware, Configure SWAP.
Consulting and Hardware or Software Repair/Installation.ĭiagnose and Repair Software Errors, Remove Malware, Tune-up System.ĭiagnose and Repair Hardware Errors, Replace Faulty Hardware, Burn-in to Verify.
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